Terms and Conditions
Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of the Blue Point Pellet Fuel website and any purchase of products (including wood stoves, pellet stoves, and pellet fuel) through our website or direct sales channels.
By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website or purchase our products.
1. Company Information
Business Name: Blue Point Pellet Fuel
Company Registration Number: 20121296022
Jurisdiction: Colorado (US)
Registered Office:
401 W Mountain Ave Ste 200
Fort Collins, CO 80521, United States
Contact Email: contact@bluepointpelletfuel.com
Website: bluepointpelletfuel.com
2. Eligibility & Use of the Website
By using this website, you confirm that you:
- Are at least 18 years of age or the legal age of majority in your jurisdiction, and
- Have the legal capacity to enter into binding contracts.
You agree not to use this website for any unlawful purpose or in any way that may damage, disable, overburden, or impair the website or interfere with any other party’s use of it.
3. Products & Descriptions
We manufacture and supply wood stoves, pellet stoves, and pellet fuel. We take reasonable care to ensure that product descriptions, images, and specifications on our website are accurate and up to date.
However, minor variations in colour, finish, dimensions, or packaging may occur. Such variations do not constitute defects and do not give rise to a right to reject the product.
All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.
4. Pricing & Payment
All prices displayed on the website are shown in US dollars (USD), unless otherwise stated. Prices may change at any time, but changes will not affect orders that have already been accepted.
You are responsible for:
- All applicable taxes, duties, and fees associated with your order
- Providing accurate billing and payment information
We may use third-party payment processors to handle payments. By submitting payment information, you authorise us and our payment processors to charge the applicable amount for your order.
5. Order Acceptance & Cancellation
When you place an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not guarantee acceptance.
We reserve the right to accept or decline any order for reasons including, but not limited to:
- Product unavailability
- Errors in pricing or product information
- Suspicion of fraudulent or unauthorised activity
If we are unable to accept your order after payment has been processed, we will issue a refund.
If you wish to cancel or change your order, please contact us as soon as possible at contact@bluepointpelletfuel.com. Once an order has entered the shipping process, it may no longer be cancellable.
6. Shipping, Delivery & Risk
We arrange shipment of products to the delivery address you provide during checkout or when placing a manual order.
6.1 Shipping Times
Any stated delivery timeframes (for example, 3–7 business days) are estimates only and not guaranteed. Delays may occur due to carrier issues, weather, or factors beyond our control.
6.2 Risk of Loss & Title
Risk of loss or damage passes to you upon delivery of the products to the carrier, or where required by law, when the products are delivered to your address.
Title to the products passes to you once full payment has been received.
6.3 Inspection Upon Delivery
You are responsible for inspecting the products upon delivery. If products are damaged, incomplete, or incorrect, you must notify us within a reasonable timeframe, typically within 48 hours of delivery, providing photos and order details.
7. Returns, Refunds & Exchanges
Our detailed Returns & Refund Policy may be provided on a separate page. The following general principles apply:
- Products may only be returned with our prior approval, subject to inspection.
- Products must normally be unused, in original condition, and in original packaging.
- Certain products, such as opened fuel pallets or used stoves, may not be eligible for return due to safety reasons.
Shipping costs for returns may be your responsibility unless the return is due to our error (for example, incorrect product sent or manufacturing defect).
8. Warranties
Our stoves and related hardware may include a manufacturer’s warranty covering defects in materials and workmanship under normal use. Specific warranty details, including the duration and coverage, will be provided in your product documentation.
Warranty coverage does not typically extend to:
- Normal wear and tear
- Improper installation or use
- Modifications or unauthorised repairs
- Damage caused by misuse, neglect, accident, or failure to follow operating instructions
To make a warranty claim, you may be asked to provide proof of purchase, photos, and a description of the issue.
9. Safety, Installation & Compliance
Stoves must be installed and used in accordance with:
- Our installation manuals and instructions
- Local building codes and regulations
- Applicable fire and safety standards
We strongly recommend that installation be performed by a qualified and certified professional. Improper installation or use may lead to property damage, personal injury, or death, and may void your warranty.
10. Limitation of Liability
To the maximum extent permitted by applicable law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or use, arising out of or related to the use or inability to use our website or products.
- Our total aggregate liability for any claim arising out of or relating to these Terms, the website, or any products, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the product or service giving rise to the claim.
Some jurisdictions do not allow limitations of liability, so some of the above limitations may not apply to you.
11. Intellectual Property
All content on this website, including text, images, logos, graphics, and layout (collectively, “Content”), is owned by or licensed to Blue Point Pellet Fuel and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works of any Content without our prior written consent, except where permitted by applicable law.
12. User Accounts & Security
If you create an account on our website, you are responsible for keeping your login credentials confidential and for all activities that occur under your account.
You agree to notify us promptly if you suspect any unauthorised access or use of your account.
13. Privacy & Data Protection
We handle your personal information in accordance with our Privacy & Security Policy (or the relevant page on your website). By using our website or purchasing from us, you consent to the collection, use, and sharing of your data as described in that policy.
14. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Any changes will be effective when posted on the website.
Your continued use of the website or purchase of products after such changes constitutes your acceptance of the updated Terms.
16. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles.
Any disputes arising out of or relating to these Terms, the website, or our products shall be subject to the exclusive jurisdiction of the state and federal courts located in Colorado, to the extent permitted by law.
17. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Blue Point Pellet Fuel
401 W Mountain Ave Ste 200
Fort Collins, CO 80521, United States
18. Legal Disclaimer
This Terms & Conditions page is provided for general informational purposes only and does not constitute legal advice. You should consult with a qualified legal professional to ensure that your policies and terms meet all applicable legal requirements in your jurisdiction.
