Frequently Asked Questions
Quick answers to the most common questions about our products, shipping, and policies.
Shipping & Delivery
How fast do you ship out? ▾
Usually within 1-2 business days.
When will I receive tracking for my order? ▾
As soon as your order ships out.
How long will my order take to arrive? ▾
Usually between 3-10 business days depending on the inventory of the product you ordered. If your item is a special order or on backorder, it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my package? ▾
We ship via UPS, FedEx, and USPS. It usually depends on the size of your package.
Do you offer free shipping? ▾
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally? ▾
At this time we don’t offer international shipping directly through the website because each order requires a special shipping price quote.
Orders & Products
If something is out of stock, can I backorder or special order it? ▾
Yes! Please contact us to place your order.
Can I place my order over the phone? ▾
Yes! We are available 9 AM – 9PM Monday-Sunday PST.
Do you have a showroom? ▾
We operate out of an office and warehouse and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
Still Have Questions?
If you have a question that isn’t covered here, feel free to reach out using the form below, or contact us by phone or email. We’re here to help!
Blue Point Pellet Fuel — reliable heating solutions, honest answers.
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