Frequently Asked Questions
Quick answers to the most common questions about our products, shipping, and policies.
Shipping & Delivery
Usually within 1-2 business days.
As soon as your order ships out.
Usually between 3-10 business days depending on the inventory of the product you ordered. If your item is a special order or on backorder, it may take longer. We will contact you and let you know if that's the case.
We ship via UPS, FedEx, and USPS. It usually depends on the size of your package.
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote.
Orders & Products
Yes! Please contact us to place your order.
Yes! We are available 6 AM - 8PM Monday-Sunday PST.
We operate out of an office and warehouse and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
Still Have Questions?
If you have a question that isn't covered here, feel free to reach out using the form below, or contact us by phone or email. We're here to help!
Blue Point Pellet Fuel — reliable heating solutions, honest answers.
