FAQ Blue Point Pellet Fuel

Frequently Asked Questions

We’ve answered the most common questions about our wood stoves, pellet stoves, pellet fuel, shipping, installation, and warranty below.
If you need help, email us anytime at contact@bluepointpelletfuel.com.

1. Do your products come with a warranty?

Yes.
Our stoves come with a manufacturer’s warranty covering defects in materials and workmanship.
Full warranty details are included in your product manual.

2. Are your stoves certified?

Yes. Our stoves meet U.S. safety and environmental standards, including clean-burn and high-efficiency requirements.

3. Are your pellet stoves easy to operate?s

Absolutely.
Our pellet stoves feature:

  • Automated feeding

  • Consistent heat output

  • Low maintenance

  • Simple, user-friendly controls

They’re ideal for both beginners and experienced stove users.

 

4. What makes your pellet fuel different?

Our hardwood pellet fuel is engineered for:

  • High BTU output

  • Low ash

  • Clean burn

  • Long burn cycles

Customers use less fuel and get more heat.

5. How long do your wood stoves last?

With proper maintenance, a Blue Point wood stove can last 15–25+ years thanks to our heavy-duty steel construction and strict quality testing.

6. Do you ship across the United States?

Yes.
We ship nationwide to the lower 48 states. Larger wholesale orders can include freight delivery.

7. How long does shipping take?

Shipping times depend on the product:

  • Pellet Fuel: 3–7 business days

  • Pellet Stoves: 5–10 business days

  • Wood Stoves: 7–14 business days

Your order confirmation email will include full tracking details.

8. Do you offer local pickup?

Yes — warehouse pickup may be available for bulk pellet orders.
Contact us at contact@bluepointpelletfuel.com to check availability.

9. Can I change or cancel my order?

If your order hasn’t shipped yet, we can modify or cancel it.
Email contact@bluepointpelletfuel.com immediately with your order number.

10. Do you provide installation services?

Not directly.
But we provide:

  • Installation guides

  • Safety manuals

  • Support via email

We recommend using a certified local installer for best performance and compliance.

11. Can I install a wood stove myself?

DIY installation is possible only if you follow all safety codes, but we strongly recommend hiring a certified professional to ensure:

  • Proper ventilation

  • Correct clearances

  • Insurance compliance

12. What if my product arrives damaged?

Contact us within 48 hours at contact@bluepointpelletfuel.com with:

  • Order number

  • Photos of the damage

  • Shipping label

We’ll replace or resolve the issue quickly.

13. Is Blue Point Pellet Fuel a registered company?

Yes.
We operate under documented U.S. registration:

  • Company Registration Number: 20121296022

  • Jurisdiction: Colorado (US)

  • Registered Office: 401 W Mountain Ave Ste 200, Fort Collins, CO 80521

  • Registered Agent: Jessica J. K. Fosdick

14. How do I contact customer support?

📧 Email: contact@bluepointpelletfuel.com
We reply within 24–48 hours (often sooner).

15. Do you offer wholesale or distributor pricing?

Yes.
We supply pellet fuel, stoves, and accessories to retailers, hardware stores, and distributors nationwide.

Request a wholesale account at:
📧 contact@bluepointpelletfuel.com

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