Shipping Policy
Our goal is to keep the ordering process as simple as possible.
Shipping Overview
At Blue Point Pellet Fuel, we want to make sure you get your heating equipment and fuel quickly and safely. Shipping times vary from 1-3 business days for processing, and delivery time varies between 3-10 business days if your product is in stock. Please read through this guide so you understand how the process works and what to expect once you place your order.
Order Confirmation
You will receive an order confirmation email as soon as you place your order. This means we have authorized your payment and are preparing your order for shipment.
As soon as we receive your order, we check with our warehouse to confirm inventory. If your item is on backorder or unavailable, we will reach out to you via email. If your item(s) are in stock, we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and your payment is approved, your product will ship within 1-2 business days from the date of your order.
We will send tracking information to the email address you provided at checkout within 24 hours of your order going out for delivery.
We ship daily via UPS Ground, FedEx Ground, and Freight to the lower 48 states. Most orders ship the same day if submitted before 1pm PST (some exceptions apply). Parts and freight orders may ship the following business day if placed close to the cut-off time.
Shipping Rates & Information
Lower 48 States
Shipping costs are included with any unit shipping UPS Ground to the lower 48 states.
Alaska & Hawaii
Ship by AIR at additional cost.
Payment Options
We do not offer Cash On Delivery.
International
We do not ship internationally and cannot fulfill orders outside of the lower 48 states.
Important Delivery Information
- A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this may cause a delay in delivery.
- A delay in delivery may also cause additional storage fees to accrue that will need to be paid prior to delivery.
- Any additional shipping fees due to missed appointments, re-delivery, or other unforeseen circumstances will be the responsibility of the customer.
- Certain locations may incur unexpected delivery surcharges based on carrier assessments, and any such fees will also be the responsibility of the customer.
Damages
Please inspect the packaging of your items when they arrive. If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
If your item(s) do arrive damaged, please take photos and contact us immediately. We will process an insurance claim on your behalf.
Cancellations & Refunds
All orders canceled are subject to a $40 administration fee whether or not your order has shipped. This fee covers administrative and personnel costs.
If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original payment method used when placing your order.
Backorders
From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, the expected arrival time, and what substitutes are available.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
Once backorders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
Important Freight LTL Shipment
If you purchased one of our large and heavy items, your item will ship freight LTL and will be delivered via a lift gate truck. Please read this section carefully.
When the item reaches your city or a city near yours, the dispatcher will call you to set up a future delivery date and time. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- Delivery appointments can only be scheduled Monday through Friday.
- Delivery times can only be scheduled in windows of 8am - 12pm or 12pm - 4pm. A fixed delivery time cannot be scheduled.
- Please make sure the phone number you entered at checkout is a good number to contact you at. Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed in your driveway or curbside.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item, you will need to have all the original packing materials.
How to Handle Damages at Time of Delivery
If the carton packaging appears to have damage such as rips, holes, large dents, open carton, or items are missing:
- Carton damage requires visual inspection of contents of the unit.
- We recommend immediate inspection with the driver present to verify damage. If contents are damaged, indicate damage on the carrier's paperwork and notify us immediately.
- If contents cannot be inspected immediately, notation on the carrier's paperwork must state: "Carton damage, subject to inspection" and list the type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier.
If the carton packaging has excessive damage with the exposed product:
- Refuse the shipment.
- Take a photo of the delivery.
- Sign the carrier paperwork: "Carton damaged and refused."
- Notify us immediately.
Blue Point Pellet Fuel — reliable heating solutions delivered to your door.
