We want you to be completely happy with your stove. If something is not right, here is exactly how returns and refunds work at Blue Point Pellets.
30-day returns
You can return most items within 30 days of delivery for a refund or exchange. To be eligible, the item must be unused, uninstalled and in its original condition and packaging, with all parts, manuals and fittings included.
How to start a return
Email us at contact@bluepointpelletfuel.com or message us on WhatsApp with your order number and a short note on what you would like to return and why. We will confirm your return and send you the return address and instructions before you ship anything back.
Items that cannot be returned
- Wood pellets and other fuel or consumables once the packaging has been opened.
- Stoves or appliances that have been installed, fitted or used.
- Made-to-order or special-order items, and clearance items marked final sale.
Return shipping
Unless the item arrived damaged or was sent in error, return shipping is the customer’s responsibility. Because stoves are heavy, we recommend a tracked, insured service and keeping the original packaging. A restocking fee may apply to large appliances returned without their original packaging.
Damaged or faulty items
Please inspect your order on delivery. If anything arrives damaged, faulty or incorrect, contact us within 48 hours at contact@bluepointpelletfuel.com with photos of the item and the packaging, and we will arrange a replacement or a full refund at no cost to you.
Refunds
Once we receive and inspect your return, we will let you know if it has been approved. Approved refunds are issued to your original payment method — bank wire, Zelle or cryptocurrency — normally within 5–10 business days of the item reaching us.
Cancellations
Need to cancel? Contact us as soon as possible. If your order has not yet shipped we will cancel it and refund you in full. If it has already shipped, our standard return process above applies.
Questions
Not sure whether something can be returned? Just ask before you buy or before you ship — email contact@bluepointpelletfuel.com or message us on WhatsApp and a real person will help.